Ombudsman Services

Under section 54 of the Communications Act, all Communication providers must provide its customers with access to an independent dispute resolution procedure, should a customer be unable to resolve a dispute with its Communication provider. CISAS and Communications - Ombudsman services are the two Ofcom approved schemes.

As part of ITSPA membership, ITSPA members can join Ombudsman Services without any extra charge.

Customers must give the company a chance to settle their complaint before applying to CISAS or Ombudsman Services. Customers can apply to use CISAS or Ombudsman Services if their complaint has not been settled within 8 weeks of first complaining to the company, or if the company has referred the customer to the scheme. An application form must be sent to CISAS or Ombudsman Services within eight weeks of first complaining to the company.

http://www.ombudsman-services.org/communications.html

http://www.cedr.com/cisas/

ITSPA Members receive free membership of Ombudsman services, the factsheet for the participating companies can be found here.

Next Event

ITSPA Christmas Lunch

sponsored by

Magrathea

12th December, 1pm-5pm

Radisson Blu Hampshire hotel, London

1939055

 

The event is now sold out

Latest News

Recommendations for Resilience Guidance Launched

5th December 2019

The ITSPA Operations Group (our working group focused on standards, technical issues and best practice initiatives) has published the “Recommendations for ITSP Resilience” guidance document.

Find the full story here….