Ombudsman Services

Under section 54 of the Communications Act, all Communication providers must provide its customers with access to an independent dispute resolution procedure, should a customer be unable to resolve a dispute with its Communication provider. CISAS and Communications - Ombudsman services are the two Ofcom approved schemes.

As part of ITSPA membership, ITSPA members can join Ombudsman Services without any extra charge.

Customers must give the company a chance to settle their complaint before applying to CISAS or Ombudsman Services. Customers can apply to use CISAS or Ombudsman Services if their complaint has not been settled within 8 weeks of first complaining to the company, or if the company has referred the customer to the scheme. An application form must be sent to CISAS or Ombudsman Services within nine months of first complaining to the company.

http://www.ombudsman-services.org/communications.html

http://www.cedr.com/cisas/

ITSPA Members receive free membership of Ombudsman services, the factsheet for the participating companies can be found here.

Next Event

ITSPA Awards Ceremony

kindly sponsored by

Magrathea

1st May, 2pm-5pm

Glaziers Hall, London

Book your tickets here

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Latest News

25th February 2019

ITSPA Launches Guidance on Uninterrupted Access to Emergency Services for Vulnerable Persons

ITSPA’s development of this document followed the publication of guidance by Ofcom on the interpretation of the obligation on providers for uninterrupted access to the emergency services in the event of a power cut.

 

 

Read more here….