Ombudsman Services

Under section 54 of the Communications Act, all Communication providers must provide its customers with access to an independent dispute resolution procedure, should a customer be unable to resolve a dispute with its Communication provider. CISAS and Communications - Ombudsman services are the two Ofcom approved schemes.

As part of ITSPA membership, ITSPA members can join Ombudsman Services without any extra charge.

Customers must give the company a chance to settle their complaint before applying to CISAS or Ombudsman Services. Customers can apply to use CISAS or Ombudsman Services if their complaint has not been settled within 8 weeks of first complaining to the company, or if the company has referred the customer to the scheme. An application form must be sent to CISAS or Ombudsman Services within nine months of first complaining to the company.

http://www.ombudsman-services.org/communications.html

http://www.cedr.com/cisas/

 

Next Event

ITSPA Curry Club @

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ITSPA will host a curry dinner on the first night of the Channel Live in Birmingham on 11th September.

 

 

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Latest News

23rd July 2018

ITSPA welcomes Government drive for full fibre rollout but adds caution to current plans for PSTN switch off

ITSPA welcomed the announcement of the Government’s Future Telecoms Infrastructure Review (FTIR) but highlighted some concerns around the current plans to switch off the PSTN, which forms part of its strategy.

 

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