Ombudsman Services

Under section 54 of the Communications Act, all Communication providers must provide its customers with access to an independent dispute resolution procedure, should a customer be unable to resolve a dispute with its Communication provider. CISAS and Communications - Ombudsman services are the two Ofcom approved schemes.

As part of ITSPA membership, ITSPA members can join Ombudsman Services without any extra charge.

Customers must give the company a chance to settle their complaint before applying to CISAS or Ombudsman Services. Customers can apply to use CISAS or Ombudsman Services if their complaint has not been settled within 8 weeks of first complaining to the company, or if the company has referred the customer to the scheme. An application form must be sent to CISAS or Ombudsman Services within nine months of first complaining to the company.

http://www.ombudsman-services.org/communications.html

http://www.cedr.com/cisas/

 

Next Event

ITSPA Christmas Lunch

transparent_christmas_pine_garland_with_mistletoe_clipart-1024x201

kindly sponsored by

magrathea-logo-web

6th December, 1pm-5pm

Rooftop restaurant, Indigo Hotel, Leicester square, London

Book your tickets now... 

Latest News

29th October 2018

ITSPA Announces Launch of 2019 ITSPA Awards

ITSPA has today launched the 2019 ITSPA Awards, sponsored by Magrathea, to be held on Wednesday 1st May 2019 at Glaziers Hall, London. Categories at the 2019 Awards will remain unchanged from the previous year, following a successful refresh.

 

 

Enter the awards now...