Ombudsman Services

Under section 54 of the Communications Act, all Communication providers must provide its customers with access to an independent dispute resolution procedure, should a customer be unable to resolve a dispute with its Communication provider. CISAS and Communications - Ombudsman services are the two Ofcom approved schemes.

As part of ITSPA membership, ITSPA members can join Ombudsman Services without any extra charge.

Customers must give the company a chance to settle their complaint before applying to CISAS or Ombudsman Services. Customers can apply to use CISAS or Ombudsman Services if their complaint has not been settled within 8 weeks of first complaining to the company, or if the company has referred the customer to the scheme. An application form must be sent to CISAS or Ombudsman Services within eight weeks of first complaining to the company.

http://www.ombudsman-services.org/communications.html

http://www.cedr.com/cisas/

ITSPA Members receive free membership of Ombudsman services, the factsheet for the participating companies can be found here.

Next Event

ITSPA Christmas Lunch

sponsored by

Magrathea

12th December, 1pm-5pm

Radisson Blu Hampshire hotel, London

1939055

 

Book your tickets here…

Latest News

2020 ITSPA Awards Launched

29th October 2019

ITSPA has today launched the 2020 ITSPA Awards, sponsored by Magrathea. The 2020 ITSPA Awards, which will be the twelfth edition of the event, will take place on Thursday 30th April at Sea Containers in central London. Find more information and enter here. The awards remain free to enter and are open to the entire industry.

Find the press release here….