Ombudsman Services

Under section 54 of the Communications Act, all Communication providers must provide its customers with access to an independent dispute resolution procedure, should a customer be unable to resolve a dispute with its Communication provider. CISAS and Communications - Ombudsman services are the two Ofcom approved schemes.

As part of ITSPA membership, ITSPA members can join Ombudsman Services without any extra charge.

Customers must give the company a chance to settle their complaint before applying to CISAS or Ombudsman Services. Customers can apply to use CISAS or Ombudsman Services if their complaint has not been settled within 8 weeks of first complaining to the company, or if the company has referred the customer to the scheme. An application form must be sent to CISAS or Ombudsman Services within eight weeks of first complaining to the company.

https://partners.ombudsman-services.org/

http://www.cedr.com/cisas/

ITSPA Members receive free membership of Ombudsman services, the factsheet for the participating companies can be found here.

Next Event

STIR & Shaken in the UK

23rd July, 3pm

Webinar

Discussing the implementation of STIR & Shaken in the UK.

RSVP to team@itspa.org.uk

Find more events here….

Latest News

2020 ITSPA Awards Finalists Announced

13th March 2020

ITSPA has announced the finalists of the 12th annual ITSPA Awards today. The Awards, which are sponsored by Magrathea, recognise achievement within the VoIP and Unified Communications industry and this year saw a record number of entries from across the sector.

Find all finalists here….