Ombudsman Services

Under section 54 of the Communications Act, all Communication providers must provide its customers with access to an independent dispute resolution procedure, should a customer be unable to resolve a dispute with its Communication provider. CISAS and Communications - Ombudsman services are the two Ofcom approved schemes.

As part of ITSPA membership, ITSPA members can join Ombudsman Services without any extra charge.

Customers must give the company a chance to settle their complaint before applying to CISAS or Ombudsman Services. Customers can apply to use CISAS or Ombudsman Services if their complaint has not been settled within 8 weeks of first complaining to the company, or if the company has referred the customer to the scheme. An application form must be sent to CISAS or Ombudsman Services within nine months of first complaining to the company.

http://www.ombudsman-services.org/communications.html

http://www.cedr.com/cisas/

ITSPA Members receive free membership of Ombudsman services, the factsheet for the participating companies can be found here.

Next Event

ITSPA Curry Club

9th October

6.30pm - late

Bangalore Express City, London 

This 'pay your way' event is open to all ITSPA Members

Register for your place here

 

More events…

Latest News

1st May 2019

2019 ITSPA Awards Winners Announced

 

The Awards, designed to celebrate innovation, best practice and recognise achievement within the next generations communications industry, were held at Glaziers Hall in central London.

Find the winners list here….