Best Business ITSP (up to £2m)
The company winning this category must provide the best all round business voice service of any ITSP with a turnover of up to £2 million. This company has to demonstrate impressive business performance, innovation and customer service as well as detailing an exemplary case study. This company has to provide a good selection of business features, such as multiple telephone numbers, call queuing and support for remote workers.
Find the written entry information here
Finalists:
Hello Telecom
RPS Technology Solutions - Highly Commended
SureVoIP
VoIPstudio - Winner
Sponsored by 
Best Business ITSP (£2m-£10m)
The company winning this category must provide the best all round voice service of any ITSP with a turnover of between £2 million and £10 million. This company has to demonstrate impressive business performance, innovation and customer service as well as detailing an exemplary case study. This company has to provide a good selection of business features, such as multiple telephone numbers, call queuing and support for remote workers.
Find the written entry information here
Finalists:
Gradwell Communications - Winner
Orbtalk
Soho66
Telappliant
Voipfone - Highly Commended
Voip Unlimited
VTSL
Sponsored by 
Best Business ITSP (over £10m)
The company winning this category must provide the best all round voice service of any ITSP with a turnover of over £10 million. This company has to demonstrate impressive business performance, innovation and customer service as well as detailing an exemplary case study. This company has to provide a good selection of business features, such as multiple telephone numbers, call queuing and support for remote workers.
Find the written entry information here
Finalists:
M24Seven
NFON
TalkTalk Business - Winner
Sponsored by 
Best Consumer/ SOHO ITSP
This award recognises the company that has done the most to produce a well-rounded product for the consumer or startup / small business customer. The winning entrant will combine value for money and features, as well as good customer service and guidance for the user.
Find the written entry information here
Finalists:
Hello Telecom
Gradwell Communications - Highly Commended
SureVoIP
Voipfone - Winner
Sponsored by 
Best VoIP Infrastructure
This award focuses on companies providing back end services for VoIP providers and equipment that is typically hosted at the ITSP’s Data Centre.
Find the written entry information here
Finalists:
aql – IP network, TDM interconnections and SIP platforms - Highly Commended
Gamma – SIP Trunk Service
Netaxis Solutions – NEMO Suite - Winner
SureVoIP – Hosted VoIP
Sponsored by 
Best VoIP Innovation
Innovation in communications continues apace with the introduction of new products, services and technology. This award goes to the company who has provided the most dynamic and user-friendly service or product to the market. This innovation has helped push the technology into the mainstream and helps make VoIP more accessible to the customer.
Find the written entry information here
Finalists:
8x8 - Cloud Contact Centre
Netaxis Solutions – API Orchestrator
Nuvias - Dovetail - Highly Commended
RingCentral – Cloud communications and Collaboration solutions - Winner
SureVoIP – Customer Portal
TelcoSwitch - CallSwitch
Sponsored by 
Best Multi-national Solution
This award recognises a company that has produced a solution which has experienced international success. The winning entrant will demonstrate how the solution has performed commercially, whilst demonstrating innovation, adhering to international regulatory requirements and being tailored for different countries and/or regions. The company winning this award must include an excellent case study.
Find the written entry information here
Finalists:
Orbtalk - Highly Commended
RingCentral - Winner
VoIPstudio
VTSL
Sponsored by 
Best VoIP Device
This award recognises the company considered to have the best quality end-user call equipment to aid a customer’s telephony experience. It will demonstrate technology that has excellent reliability and user-friendliness, whilst also having innovative new services that have made an impact with customers.
Find the written entry information here
Finalists:
Grandstream Networks – GXP1760W WiFi IP Phone - Winner
Panasonic Business – SIP DECT Desk Phone – KX-TPA65CEB/UKB
Polycom – Trio 8500 - Highly Commended
Sangoma – s series IP phones - Highly Commended
Snom Technology – D785
Sponsored by 
Best VoIP Software
This award is designed to recognise the best VoIP software and is open to applicants from across the next generation communications landscape. Entrants can include APIs, billing platforms, portals, WebRTC solutions and more. The winning entrant will demonstrate how their innovative software has made an impact in the market.
Find the written entry information here
Finalists:
Foehn – Voxivo Cloud Phone System - Winner
IPCortex - Keevio - Highly Commended
Netaxis Solutions – API Orchestrator
Ribbon Communications – SBS SWe Lite Session Border Controller
Best VoIP Vertical Solution
This award recognises both ITSPs and resellers who have produced a customised solution to provide a service appropriate to a customer with a specialised need. The company winning this award must include an excellent case study which illustrates how their solution or service has benefitted their business vertical (e.g. estate agents, healthcare providers).
Find the written entry information here
Finalists:
Antheus – Healthcare system
Ciptex – Hermes for International Contact Centres and BPO’s
Hello Telecom – Contrex VoIP - Highly Commended
TTNC – Countrywide Business System - Winner
Best VoIP Wholesaler
The company winning this category must explain why they are the best wholesale provider. They must demonstrate high standards of network management and security as well as a comprehensive support system.
Find the written entry information here
Finalists:
Gamma - Winner
PBX Hosting
TelcoSwitch - Highly Commended
ITSPA Hero
This is awarded for specific work of merit and the winner is decided by the ITSPA Council.
The winner is Matt Townend, Cavell Group
Sponsored by
