Categories & Entry Information

Best Business ITSP (up to £2m)

The company winning this category must provide the best all round business voice service of any ITSP with a turnover of up to £2 million. This company has to demonstrate impressive business performance, innovation and customer service as well as detailing an exemplary case study. This company has to provide a good selection of business features, such as multiple telephone numbers, call queuing and support for remote workers. Find more information here.

• Register your entry here by 31st December 2019
• Submit this self-assessment entry by 14th February 2020

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Best Business ITSP (£2m-£10m)

The company winning this category must provide the best all round voice service of any ITSP with a turnover of between £2 million and £10 million. This company has to demonstrate impressive business performance, innovation and customer service as well as detailing an exemplary case study. This company has to provide a good selection of business features, such as multiple telephone numbers, call queuing and support for remote workers. Find more information here.

• Register your entry here by 31st December 2019
• Submit this self-assessment entry by 14th February 2020

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Best Business ITSP (over £10m)

The company winning this category must provide the best all round voice service of any ITSP with a turnover of over £10 million. This company has to demonstrate impressive business performance, innovation and customer service as well as detailing an exemplary case study. This company has to provide a good selection of business features, such as multiple telephone numbers, call queuing and support for remote workers. Find more information here.

• Register your entry here by 31st December 2019
• Submit this self-assessment entry by 14th February 2020

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Best SOHO ITSP

This award recognises the company that has done the most to produce a well-rounded product for the  small business customer. The winning entrant will combine value for money and features, as well as good customer service and guidance for the user. Find more information here.

• Register your entry here by 31st December 2019
• Submit this self-assessment entry by 14th February 2020

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Best VoIP Infrastructure

This award focuses on companies providing back end services for VoIP providers and equipment that is typically hosted at the ITSP’s Data Centre. Find more information here.

• Register your entry here by 31st December 2019
• Submit this self-assessment entry by 14th February 2020

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Best VoIP Innovation

Innovation in communications continues apace with the introduction of new products, services and technology. This award goes to the company who has provided the most dynamic and user-friendly service or product to the market. This innovation has helped push the technology into the mainstream and helps make VoIP more accessible to the customer. Find more information here.

• Register your entry here by 31st December 2019
• Submit this self-assessment entry by 14th February 2020

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Best Multi-national Solution

This award recognises a company that has produced a solution which has experienced international success. The winning entrant will demonstrate how the solution has performed commercially, whilst demonstrating innovation, adhering to international regulatory requirements and being tailored for different countries and/or regions. The company winning this award must include an excellent case study. Find more information here.

• Register your entry here by 31st December 2019
• Submit this self-assessment entry by 14th February 2020

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Best VoIP Device

This award recognises the company considered to have the best quality end-user call equipment to aid a customer’s telephony experience. It will demonstrate technology that has excellent reliability and user-friendliness, whilst also having innovative new services that have made an impact with customers. Find more information here.

• Register your entry here by 31st December 2019
• Submit this self-assessment entry by 14th February 2020

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Best VoIP Software

This award is designed to recognise the best VoIP software and is open to applicants from across the next generation communications landscape. Entrants can include APIs, billing platforms, portals, WebRTC solutions and more. The winning entrant will demonstrate how their innovative software has made an impact in the market. Find more information here.

• Register your entry here by 31st December 2019.
• Submit this self-assessment entry by 14th February 2020.

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Best VoIP Vertical Solution

This award recognises both ITSPs and resellers who have produced a customised solution to provide a service appropriate to a customer with a specialised need. The company winning this award must include an excellent case study which illustrates how their solution or service has benefitted their business vertical (e.g. estate agents, healthcare providers). Find more information here.

• Register your entry here by 31st December 2019.
• Submit this self-assessment entry by 14th February 2020.

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Best VoIP Wholesaler

The company winning this category must explain why they are the best wholesale provider. They must demonstrate high standards of network management and security as well as a comprehensive support system. Find more information here.

• Register your entry here by 31st December 2019.
• Submit this self-assessment entry by 14th February 2020.

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ITSPA Hero

The winner will be decided by ITSPA Council.

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