Best Business ITSP (up to £2m)
The company winning this category must provide the best all round business voice service of any ITSP with a turnover of up to £2 million. This company has to demonstrate impressive business performance, innovation and customer service as well as detailing an exemplary case study. This company has to provide a good selection of business features, such as multiple telephone numbers, call queuing and support for remote workers.
The finalists
Fuse 2 Communications - Winner
Hello Telecom
PBX Hosting - Highly Commended
VoIPstudio
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Best Business ITSP (£2m-£10m)
The company winning this category must provide the best all round voice service of any ITSP with a turnover of between £2 million and £10 million. This company has to demonstrate impressive business performance, innovation and customer service as well as detailing an exemplary case study. This company has to provide a good selection of business features, such as multiple telephone numbers, call queuing and support for remote workers.
The finalists
Foehn - Highly Commended
Gradwell Communications
Telappliant
TelcoSwitch
Voipfone - Winner
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Best Business ITSP (over £10m)
The company winning this category must provide the best all round voice service of any ITSP with a turnover of over £10 million. This company has to demonstrate impressive business performance, innovation and customer service as well as detailing an exemplary case study. This company has to provide a good selection of business features, such as multiple telephone numbers, call queuing and support for remote workers.
The finalists
NFON
RingCentral
Vonage - Winner
sponsored by 
Best SOHO / Consumer ITSP
This award recognises the company that has done the most to produce a well-rounded product for the small business customer. The winning entrant will combine value for money and features, as well as good customer service and guidance for the user.
The finalists
Dial 9 Communications - Highly Commended
Gradwell Communications
Soho66
TTNC - Winner
Voipfone
Best VoIP Infrastructure
This award focuses on companies providing back end services for VoIP providers and equipment that is typically hosted at the ITSP’s Data Centre.
The finalists
Fuse 2 Communications – CloudFusion
Gamma – SIP Trunk Call Manager - Winner
Netaxis Solutions – NEMO Suite - Highly Commended
Ribbon – EdgeMarc 2900
SureVoIP – Customer Portal
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Best VoIP Innovation
Innovation in communications continues apace with the introduction of new products, services and technology. This award goes to the company who has provided the most dynamic and user-friendly service or product to the market. This innovation has helped push the technology into the mainstream and helps make VoIP more accessible to the customer.
The finalists
Metaswitch – MaX UC - Highly Commended
Netaxis Solutions – Session Routing Engine - Winner
Nuvias – Dovetail and Hub
Vonage – Nexmo Messages API and Dispatch API
Voxbone – Voxbone Voice
sponsored by 
Best Multi-national Solution
This award recognises a company that has produced a solution which has experienced international success. The winning entrant will demonstrate how the solution has performed commercially, whilst demonstrating innovation, adhering to international regulatory requirements and being tailored for different countries and/or regions. The company winning this award must include an excellent case study.
The finalists
Pure IP
Ribbon
RingCentral - Winner
VoIPLine Telecom - Highly Commended
Voxbone
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Best VoIP Device
This award recognises the company considered to have the best quality end-user call equipment to aid a customer’s telephony experience. It will demonstrate technology that has excellent reliability and user-friendliness, whilst also having innovative new services that have made an impact with customers.
The finalists
Grandstream Networks – WP820 Cordless WiFi IP Phone
Polycom – Trio 8800 Solution - Highly Commended
Sangoma – Zulu
Snom Technology – Snom D735s
Yealink – Conference Phone Series - Winner
sponsored by 
Best VoIP Software
This award is designed to recognise the best VoIP software and is open to applicants from across the next generation communications landscape. Entrants can include APIs, billing platforms, portals, WebRTC solutions and more. The winning entrant will demonstrate how their innovative software has made an impact in the market.
The finalists
Dial 9 Communications – Connect
Foehn – Voxivo Cloud Phone - Highly Commended
JeraSoft – VCS
Netaxis Solutions – Session Routing Engine - Winner
sponsored by 
Best VoIP Vertical Solution
This award recognises both ITSPs and resellers who have produced a customised solution to provide a service appropriate to a customer with a specialised need. The company winning this award must include an excellent case study which illustrates how their solution or service has benefitted their business vertical (e.g. estate agents, healthcare providers).
The finalists
Aeriandi – Aeriandi Archive - Highly Commended
Ciptex – Travel Market Vertical UC Solution
Hello Telecom – Contrex - Winner
Sangoma – Vega 3000G
sponsored by 
Best VoIP Wholesaler
The company winning this category must explain why they are the best wholesale provider. They must demonstrate high standards of network management and security as well as a comprehensive support system.
The finalists
Gamma - Winner
PBX Hosting
TelcoSwitch - Highly Commended
sponsored by 
ITSPA Hero
Jim Reilly, OTA (Office of the Telecoms Adjudicator)
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