Best ITSP - Small Enterprise
The company winning this category must provide the best all round business voice service of any ITSP with a turnover of up to £2 million. This company has to demonstrate impressive business performance, innovation and customer service as well as detailing an exemplary case study. This company has to provide a good selection of business features, such as multiple telephone numbers, call queuing and support for remote workers. Find more information here.
Finalists
bOnline
Dial 9 Communications
Fuse 2 Communications
SureVoIP
Voipfone
TTNC
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Best ITSP - Mid-Market
The company winning this category must provide the best all round voice service of any ITSP with a turnover of between £2 million and £10 million. This company has to demonstrate impressive business performance, innovation and customer service as well as detailing an exemplary case study. This company has to provide a good selection of business features, such as multiple telephone numbers, call queuing and support for remote workers. Find more information here.
Finalists
Foehn
NFON UK
TelcoSwitch
X-on
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Best ITSP - Large Enterprise
The company winning this category must provide the best all round voice service of any ITSP with a turnover of over £10 million. This company has to demonstrate impressive business performance, innovation and customer service as well as detailing an exemplary case study. This company has to provide a good selection of business features, such as multiple telephone numbers, call queuing and support for remote workers. Find more information here.
Finalists
RingCentral
TalkTalk
Telappliant
Vonage
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Best SOHO ITSP
This award recognises the company that has done the most to produce a well-rounded product for the small business customer. The winning entrant will combine value for money and features, as well as good customer service and guidance for the user. Find more information here.
Finalists
Dial 9 Communications
SureVoIP
Voipfone
TTNC
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Best Infrastructure
This award focuses on companies providing back end services for VoIP providers and equipment that is typically hosted at the ITSP’s Data Centre. Find more information here.
Finalists
Gamma - SIP
Gradwell Communications - Fully Managed 3CX Cloud PBX Service
Netaxis - API Orchestrator
PBX Hosting
SureVoIP
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Best Innovation
Innovation in communications continues apace with the introduction of new products, services and technology. This award goes to the company who has provided the most dynamic and user-friendly service or product to the market. This innovation has helped push the technology into the mainstream and helps make VoIP more accessible to the customer. Find more information here.
Finalists
Natterbox
Netaxis - API Orchestrator
Nuvias UC – Customised API
Pure IP - Call Protect solution
Voxbone - Voxbone Voice - Compliance as a Service
Yealink Network Technology - T58A with Camera
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Best Multi-national Solution
This award recognises a company that has produced a solution which has experienced international success. The winning entrant will demonstrate how the solution has performed commercially, whilst demonstrating innovation, adhering to international regulatory requirements and being tailored for different countries and/or regions. The company winning this award must include an excellent case study. Find more information here.
Finalists
Pure IP
RingCentral
Vonage
Voxbone
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Best Device
This award recognises the company considered to have the best quality end-user call equipment to aid a customer’s telephony experience. It will demonstrate technology that has excellent reliability and user-friendliness, whilst also having innovative new services that have made an impact with customers. Find more information here.
Finalists
Grandstream - GXV3380 Android IP Video Phone
Poly - Trio 8300
Snom Technology - D735 IP Desk Phone with sensor
Yealink Network Technology - T58A with Camera
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Best Software
This award is designed to recognise the best VoIP software and is open to applicants from across the next generation communications landscape. Entrants can include APIs, billing platforms, portals, WebRTC solutions and more. The winning entrant will demonstrate how their innovative software has made an impact in the market. Find more information here.
Finalists
Dial 9 Communications - Dial 9 Anywhere app
Netaxis Solutions - API Orchestrator
TTNC - myTTNC
Voxbit - Byphone
X-on - X-on for Surgery Connect
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Best Vertical Solution
This award recognises both ITSPs and resellers who have produced a customised solution to provide a service appropriate to a customer with a specialised need. The company winning this award must include an excellent case study which illustrates how their solution or service has benefitted their business vertical (e.g. estate agents, healthcare providers). Find more information here.
Finalists
Ciptex - “R A C E” Remote Access Contact Enabler
Fuse 2 Communications
X-on – X-on for Surgery Connect
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Best Wholesaler
The company winning this category must explain why they are the best wholesale provider. They must demonstrate high standards of network management and security as well as a comprehensive support system. Find more information here.
Finalists
Fuse 2 Communications
Gamma
PBX Hosting
TelcoSwitch
sponsored by 
ITSPA Hero
The winner will be decided by ITSPA Council.
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