I am currently employed as Zen Internet’s Lead Designer for their voice products, particularly Voice over Internet Protocol (VoIP).
My experience in voice technologies goes back 30 years when I started work as a software engineer on the UK’s System X telephone exchange. I started work on VoIP technologies around the turn of the century initially working with H.323 and MGCP, before moving onto SIP and the set of protocols that make up the modern protocol stack.
I have been involved with many aspects of commercial VoIP implementations and have hand on knowledge of the challenges the industry faces in providing services that customers can use and benefit from, as well as the difficulties that confront providers when interworking and interacting with vendor equipment.
My recent specific interests with ITSPA’s work have be around the security of customer’s equipment and the methods the industry can apply to restrict and defeat fraud attempts, this is an area I am keen to pursue and expand upon as ITSPA Council Member.