This award recognises a company that has produced a solution which has experienced international success. The winning entrant will demonstrate how the solution has performed commercially, whilst demonstrating innovation, adhering to international regulatory requirements and being tailored for different countries and/or regions. The company winning this award must include an excellent case study.
This award is open to any ITSP which provides a solution in more than one country or is actively sold in more than one country. The company must offer a full business telephony service (including connectivity to and from the PSTN, using national/in-country formatted numbers) which is fully compliant with in-country regulations including emergency service requirements.
- Entrants will fill out the written self-assessment form (of no more than four sides of A4 - minimum size font: Arial 10)
- Entrants will complete a brief questionnaire confirming their details
- All entrants must confirm they are in compliance with all existing regulation relevant to the specific service.
Written Self-Assessment Guidance
The written self-assessments need to demonstrate superiority across three dimensions:
- solution performance
- customer service; and will be judged according to the following criteria
- case study
The written self-assessments need to demonstrate superiority across four dimensions: how complex a problem did the solution solve, innovation, customer service and case study. The award will be judged according to the following criteria:
Solution performance (25%)
- Revenue / Profit Growth - how much has your business grown its revenue and / or its profit, relative to the category of the award?
- Customer / Product Volume Growth - how much has your business grown its customer base and / or units of product sold (e.g. minutes, lines, etc.), relative to the category of the award?
- Service Performance Section - describe your service and how you deliver it appropriately and resiliently
- Confirm that you adhere to ITSPA Best Practice guidelines
- How does the solution adhere to international regulatory requirements?
Customer Service (25%)
- How do you measure customer satisfaction?
- Metrics / Results - what customer service results have been attained?
- Outline the various ways in which customers can resolve problems with your service
- Describe how you handle multilingual / multi-time zones
Case Study (50%)
Please provide a comprehensive example or evidence of how your service has been deployed successfully over the past 12 months. This can take the form of a video, testimonial or other supporting documentation.
Method of Judging
The judging will be in two parts:
- The entrants will be judged and selected into a shortlist of finalists (depending on the number of entrants).
- A Winner will be chosen amongst the finalists. Finalists may also receive a Highly Commended award if deemed appropriate.
Judges can move an entry into a different category where they deem it necessary. In this case the entrant may be asked for further information.
The written self-assessments will be scored and weighted according to the guidance listed above. Judges may take into account questionnaire responses when determining the finalist shortlist or Awards winners.
The decision of the Judging panel is final. No correspondence will be entered into.
How to Enter
Please complete the online registration: https://www.surveymonkey.co.uk/r/P8JRP3H by 31st December 2019.
Please send the completed written self-assessment form to firstname.lastname@example.org by Friday 14th February 2020.
The list of finalists will be posted on the ITSPA Awards website as well as the Awards brochure. The winner and finalists list can be posted on the individual company websites.
The winner will be announced on 30th April 2020 at the 12th ITSPA Awards ceremony at the Sea Containers in London.
Any images submitted as part of entries can be used in connection with the Awards presentation unless otherwise declared. Any copyright restrictions for image use must be clearly provided by the individual companies.
The ITSPA Secretariat shall store all data received by the judging panel. Should a company wish for the evidence to be destroyed after the awards process, this should be made clear to the ITSPA Secretariat at time of submission.