Ombudsman Services

Under section 54 of the Communications Act, all Communication providers must provide its customers with access to an independent dispute resolution procedure, should a customer be unable to resolve a dispute with its Communication provider. CISAS and Communications - Ombudsman services are the two Ofcom approved schemes.

As part of ITSPA membership, ITSPA members can join Ombudsman Services without any extra charge.

Customers must give the company a chance to settle their complaint before applying to CISAS or Ombudsman Services. Customers can apply to use CISAS or Ombudsman Services if their complaint has not been settled within 8 weeks of first complaining to the company, or if the company has referred the customer to the scheme. An application form must be sent to CISAS or Ombudsman Services within nine months of first complaining to the company.

http://www.ombudsman-services.org/communications.html

http://www.cedr.com/cisas/

 

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ITSPA Corporate Essentials Seminar

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24th April, 3pm

Osborne Clarke LLP, London

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Latest News

14th February 2017

ITSPA Welcomes Launch of National Cyber Security Centre but calls for it to make telecommunications fraud a priority

ITSPA welcomed the launch of GCHQ’s National Cyber Security Centre, opened today by Her Majesty The Queen, and called on the organisation to help combat telephony fraud and protect both businesses and consumers.

 

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