Code of Conduct

ITSPA Code of Practice – version 4.0

This is the fourth version of the ITSPA Code of Practice, which includes a new addition to Code around porting.
The Code will continue to evolve as the VoIP market develops.The fourth version was adopted at the  ITSPA AGM on 3rd July 2014.

Version 4.0 of the ITSPA Code of Practice can be viewed here.

For further information, please contact the ITSPA Secretariat.

Should a customer wish to complain that an ITSPA member is not compliant with the mandatory ITSPA Code of Practice, then they should contact the ITSPA Secretariat. The complaints procedure can be found below.

ITSPA Code of Practice Complaints Procedure - click here.



Next Event

 ITSPA Session at


16th March 2016, 12.15pm

Harrogate International Centre

The session title is:
'UC checkpoints: What’s hot, what’s not and how to sell it’


More events here...

Latest News

15th January 2016

ITSPA voices fears for UK mobile market


ITSPA has expressed major concern around the future health of the UK mobile market, following the Competition and Markets Authority’s (CMA) publication of its final report approving the merger between BT and Everything Everywhere

find out more...