Code of Conduct

ITSPA Code of Practice – version 4.1

This is the fourth version of the ITSPA Code of Practice, which includes a new addition to Code around porting.
The Code will continue to evolve as the VoIP market develops.The fourth version was adopted at the  ITSPA AGM on 3rd July 2014.

Version 4.1 of the ITSPA Code of Practice can be viewed here.

For further information, please contact the ITSPA Secretariat.

Should a customer wish to complain that an ITSPA member is not compliant with the mandatory ITSPA Code of Practice, then they should contact the ITSPA Secretariat. The complaints procedure can be found below.

ITSPA Code of Practice Complaints Procedure - click here



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ITSPA Christmas Lunch


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8th December 2016

Century Club, Soho, London

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Latest News

29th November 2016

ITSPA Welcomes Openreach Separation

ITSPA voiced its satisfaction today surrounding Ofcom’s announcement that it is proceeding with the legal separation of Openreach from BT. However, it did stress that full structural separation should remain as a potential option, should the necessary performance improvements within Openreach not materialise.


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