Code of Conduct

ITSPA Code of Practice – version 4.1

This is the fourth version of the ITSPA Code of Practice, which includes a new addition to Code around porting.
The Code will continue to evolve as the VoIP market develops.The fourth version was adopted at the  ITSPA AGM on 3rd July 2014.

Version 4.1 of the ITSPA Code of Practice can be viewed here.

For further information, please contact the ITSPA Secretariat.

Should a customer wish to complain that an ITSPA member is not compliant with the mandatory ITSPA Code of Practice, then they should contact the ITSPA Secretariat. The complaints procedure can be found below.

ITSPA Code of Practice Complaints Procedure - click here



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ITSPA Awards 2017

9th May 2017

Tower of London

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The deadline to enter is 17th March!


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Latest News

21st December 2016

ITSPA Frustrated by Ofcom Inertia on Business Switching

ITSPA, the trade body for the next generation communications industry in the UK, voiced its frustration today regarding Ofcom’s failure to act in the area of fixed line business switching.


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